We are looking for someone Driven, Hard-Working, and Experienced to be our sole Dental Front Office Team Member.
Office Hours: Monday-Wednesday 7:00AM-4:00PM
Pay is Negotiable: $20-22+/hour
Responsibilities:
- Manage the Phones and front desk operations and ensure smooth functioning of the reception area
- Greet and assist patients, visitors, and staff in a friendly and professional manner
- Schedule appointments and maintain the appointment calendar
- Make outbound calls to schedule patients for treatment
- Collect Payments
- Utilize Cloud based Practice Management System (CARESTACK)
- Coordinate with clinical staff to ensure efficient patient flow
- Handle patient inquiries, provide information, and address concerns or complaints
- Discuss/Present Treatment Plans and Co-pays
- Verify Dental Insurance including contacting Insurance Payors for insurance breakdowns
- Data Entry including Insurance Breakdowns
- Follow up on Accounts Receivable
- Send Patient Statement for Past Due balances
- Maintain patient records and update necessary information in electronic health records (EHR) system
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- General Office duties of keeping the office neat and clean
Skills:
- Driven, Self Motivated
- Proven experience working at the front desk in a dental office or healthcare setting
- Proficiency in working with dental insurance
- Proficiency in using dental/medical scheduling software
- Knowledge of dental terminology and procedures
- Excellent customer service and communication skills, especially on phones
- Strong organizational and multitasking abilities
- Basic math skills
- Ability to handle stressful situations with calmness and professionalism
- Attention to detail and accuracy in maintaining records and managing appointments